RETURNS, REFUND POLICY, STORE CREDIT
Our policy is valid for a period of 14 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for an exchange, refund, or store credit. If the period of 14 days has elapsed, we can’t, unfortunately, offer you a refund.
RETURN REQUIREMENTS
The following criteria must be met to qualify for a return, refund, or store credit:
-The product must be in original packaging
-The product must be unused and with its original tags.
-The product must not be damaged
In order to ensure the above criteria have been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a return, refund, or store credit.
PROOF OF PURCHASE
To complete your return, we require a receipt, purchase order, or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.
SALE AND CLEARANCE ITEMS
Only regular priced items may be returned, unfortunately, sale or clearance items cannot be returned.
SHIPPING ITEMS
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA) to info@babyowlkids.com. Returns will not be accepted without a valid Return Merchandise Authorization.
Returns can be mailed to Baby Owl Kids, PO BOX 12, Riverside, TX 77367. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
Unfortunately, we cannot accept returns on sale items or gift cards.
CONTACTING US
If you would like to contact us concerning any matter relating to this Return Policy, you may send an email to info@babyowlkids.com.
This document was last updated on May 22, 2021
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@babyowlkids.com.